Terms & Conditions

The terms and conditions apply to the website www.thecolonelscollection.com

By accessing this website and placing an order you are agreeing to be bound by these terms and conditions.

You must be 18 or over to place an order on this website.


Privacy

Any personal details you submit are for the sole purpose of ordering products from us. We will not divulge or pass any information onto third parties at any time.


Payment Methods

This website uses PayPal-Standard-Logo, a safe and secure payment system for debit and credit card transactions.

You do not need to have a PayPal account to pay in this way and payments can still be processed securely. When you click the 'Buy Now' button you will be directed to the secure PayPal website where you have the option of buying through your own PayPal account, setting up a new PayPal account or paying for goods using a major credit card.

PayPal is used to ensure that your online shopping experience is completely secure. Your card / bank details are not revealed to or accessible by us in any way.


Pricing

All prices include VAT. We reserve the right to alter our prices at any time without prior notice.


Returns and Refunds

You may return any items within 30 days of receipt, for a full refund or exchange. Please return in unused condition, and with the original packaging. Please contact us within one week of receiving your item if faulty.

You will need to pay for the cost of the return postage unless the items are damaged or faulty.


Delivery and Postage

We aim to dispatch orders within two working days of receiving cleared payment. We will endeavour to keep you informed of dispatch details, by email, including any unforeseen delays. However, we will not be held responsible for your order arriving late due to postal strikes.

Please ensure that all required details of delivery (including postcode), contact email details and payment details are completed in full at time of ordering.

UK Delivery

All orders over £12.00 will receive FREE DELIVERY within the United Kingdom.

A flat rate charge of £1.00 will be added for delivery of orders of less than £12.00.

Worldwide Delivery

We regret we are unable to ship orders outwith the UK at this point.

To purchase these items outwith the UK we recommend the following stockists which do provide worldwide shipping options...


• Papa Stour

Papa Stour embraces Scottish art, crafts­man­ship and design in its purest form. Papa Stour carefully selects, and offers you the finest Scottish contemporary craft and design.


• Amazon